Location: https://guildfrankforex.com/branch-network/

Reports to: BRANCH MANAGER

 Job Summary:

The Teller is responsible for providing exceptional customer service while accurately processing various financial transactions. This role involves handling cash, deposits, withdrawals mobile money, money transfers remittance services, and other banking services, ensuring compliance with company policies, security and regulatory standards.

 Key Responsibilities:

1. Customer Service: Greet customers warmly, identify their needs, and provide accurate information and assistance. Address and resolve customer inquiries and concerns promptly.
2. Transaction Processing: Cash count & confirm with clients with precision. Process deposits, withdrawals, and send and receives from remittance platforms. Verify the authenticity of transactions and ensure accurate receiver’s /sender’s details and KYC.
3. Account Management: Assist customers with account-related services, including Deposits/Withdrawals, Forex exchange services and Remittance. Mobile Money services and transactions.
4. Security and Compliance: Adhere to all security and regulatory procedures to safeguard customer accounts and financial data. Monitor for suspicious activity and report any discrepancies or potential fraud.
5. Record Keeping: Maintain accurate records of transactions and balance cash drawers at the beginning and end of each shift. Prepare daily reports and ensure proper documentation.
6. Sales and Referrals: Identify opportunities to cross-sell and refer customers to other bank services and products. Promote bureau’s promotions and special offers.
7. Team Collaboration: Work closely with other team members and departments to ensure smooth branch operations. Participate in training and development programs as required.

 Qualifications:

• Education: Bachelor’s degree in business related course
• Experience: prior experience not mandatory
• Age: 25 years and below

  Skills: 

• Strong numerical accuracy and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle cash and financial transactions with integrity.
• Proficiency in basic computer applications and banking software.
• Attributes:
• Professional appearance and demeanor.
• Strong problem-solving skills and the ability to work under pressure.
• Commitment to providing exceptional customer service.

 Work Environment:

• Typically works in a branch office setting.
• May require standing for extended periods of handling cash and transactions.
• Regular working hours.

APPLICATION DEADLINE 31st - AUG - 2025

KINDLY UPLOAD CV WITH ATTACHEMENT OF ALL ACADEMIC DOCUMENTS.

Location: https://guildfrankforex.com/branch-network/

Reports to: HR

 Job Summary:

The Finance Trainee is responsible for supporting the finance and operations team by accurately processing and recording a wide range of financial transactions, including foreign exchange, mobile money, remittances, and agent banking services. The role involves handling business document processing and electronic transactions, assisting with reconciliations, preparing financial records, and providing excellent customer service. The trainee will also ensure adherence to company policies, security protocols, and regulatory standards, while gaining practical experience in financial management, compliance, and reporting within the forex and financial services sector.

Key Responsibilities:

1. Financial Recording & Reporting

• Assist in recording daily transactions (forex trades, remittances, agent banking, and mobile money).
• Maintain accurate journals, ledgers, and cash books.
• Support preparation of daily, weekly, and monthly financial reports.
• Reconcile cash, bank, and mobile money balances against system records.

2. Transaction Monitoring & Compliance

• Verify authenticity and accuracy of transaction documentation (receipts, customer IDs, approvals).
• Ensure compliance with Bank of Uganda (BoU) regulations, AML/CFT policies, and company procedures.
• Flag unusual or suspicious transactions for review.
• Assist in maintaining proper KYC (Know Your Customer) records.

  3. Treasury & Cash Management

• Support in cash counts and balancing tills/safes.
• Monitor foreign currency stock levels and ensure accuracy in cash denominations.
• Assist in liquidity management across forex, mobile money, and agent banking floats.
• Track and record inflows/outflows of hard currency and local currency.

4. Remittance & Settlement

• Support reconciliation of inward and outward remittance transactions.
• Assist in preparing settlement schedules with partner banks and money transfer operators.
• Monitor transaction charges, commissions, and exchange gains/losses.

5. Agent Banking & Mobile Money

• Assist in reconciling agent banking and mobile money transactions daily.
• Track commissions and service fees earned from partner banks and telecom providers.
• Monitor float funding, usage, and replenishment.

6. Internal Controls & Audit Support

• Help ensure proper filing and documentation of all vouchers and transaction records.
• Participate in periodic internal audits and spot checks.
• Assist in enforcing segregation of duties (e.g., teller vs. accounts roles).
• Maintain records required for statutory audits and regulatory inspections.

7. Customer Service & Support

• Provide back-office support to frontline tellers.
• Assist in handling customer account queries related to transactions and balances.
• Support preparation of customer receipts, statements, and confirmations.

8. Learning & Professional Development

• Gain exposure to forex market operations and exchange rate setting.
• Learn risk management practices (liquidity risk, currency risk, operational risk).
• Work under supervision to develop practical accounting, reconciliation, and reporting skills.
• Support in adopting new digital tools (ERP, EDRMS, Accounting software).

 Qualifications:

Must be a Guild Frank Cashier for At Least 1 Year

Must be Passionate about Finance and Accounting

Must have minimum or no shortage

Must have good disciplinary Record

Skills Required: 

Analytical skills

Problem solving skills

Team work and collaboration

Numerical skills 

Work Environment:

• Typically works in an office setting.
• May require sitting for extended periods of handling analytical and numerical works.
• Regular working hours.

ATTACH APPLICATION, UPDATED CV AND ACADEMIC DOCUMENTS. IN CASE OF ANY ENQUIRES CONTACT THE HR MANAGER ON 0700845194

APPLICATION DEADLINE 16th September 2025