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TELLER POSITIONS - APPLY NOW
5 open positions
JOB DESCRIPTION
Job Title: Forex Bureau Teller
Only Applicants with BUSINESS RELATED University Credentials will be considered
Attach/ upload your CV with all academic documents- O, A levels and University documents
Location: Guild Frank Forex Bureau Ltd
Reports to: BRANCH MANAGER
Job Summary:
The Teller is responsible for providing exceptional customer service while accurately processing various financial transactions. This role involves handling cash, deposits, withdrawals mobile money, money transfers remittance services, and other banking services, ensuring compliance with company policies, security and regulatory standards.
Key Responsibilities:
1. Customer Service: Greet customers warmly, identify their needs, and provide accurate information and assistance. Address and resolve customer inquiries and concerns promptly.
2. Transaction Processing: Cash count & confirm with clients with precision. Process deposits, withdrawals, and send and receives from remittance platforms. Verify the authenticity of transactions and ensure accurate receiver’s /sender’s details and KYC.
3. Account Management: Assist customers with account-related services, including Deposits/Withdrawals, Forex exchange services and Remittance. Mobile Money services and transactions.
4. Security and Compliance: Adhere to all security and regulatory procedures to safeguard customer accounts and financial data. Monitor for suspicious activity and report any discrepancies or potential fraud.
5. Record Keeping: Maintain accurate records of transactions and balance cash drawers at the beginning and end of each shift. Prepare daily reports and ensure proper documentation.
6. Sales and Referrals: Identify opportunities to cross-sell and refer customers to other bank services and products. Promote bureau’s promotions and special offers.
7. Team Collaboration: Work closely with other team members and departments to ensure smooth branch operations. Participate in training and development programs as required.
Qualifications:
· Education: Bachelor’s degree in business related course
· Experience: prior experience not mandatory
· Age: 25 years and below
Skills:
· Strong numerical accuracy and attention to detail.
· Excellent communication and interpersonal skills.
· Ability to handle cash and financial transactions with integrity.
· Proficiency in basic computer applications and banking software.
· Attributes:
· Professional appearance and demeanor.
· Strong problem-solving skills and the ability to work under pressure.
· Commitment to providing exceptional customer service.
Work Environment:
· Typically works in a branch office setting.
· May require standing for extended periods of handling cash and transactions.
· Regular working hours.
APPLICATION DEADLINE 18th -APRIL– 2026 at 12:00 AM
KINDLY UPLOAD CV WITH ATTACHEMENT OF ALL ACADEMIC DOCUMENTS.
COMPLIANCE TRAINEE JOB OPENING
1 open positions
INTERNAL JOB ADVERT
(EXTERNAL APPLICANTS WILL NOT BE CONSIDERED)
COMPLIANCE TRAINEE JOB OPENING
Applicant must be a Guild Frank Cashier for at least 1 year. This advert excludes Dealers and Assistant Managers.
Reports to: Head of Compliance
Job Summary:
The Compliance Trainee will be responsible for supporting the compliance team by ensuring the Compliance of internal processes against current regulations and maintaining required reporting standards.
The role involves verifying business documents and electronic transactions, assisting with regulatory reporting, and providing excellent back-office support to branches. The trainee will also ensure adherence to company policies, security protocols, and regulatory standards, while gaining practical experience in compliance management, and reporting within the forex and financial services sector.
The Compliance trainee role shall be obliged to perform the duties as below:
1. Inspiring and leading a culture of compliance
2. Advising various departments on money laundering, data integrity requirements and new compliance requirements.
3. Check on the data integrity of the various branches
4. Verify authenticity and accuracy of transaction documentation (receipts, customer IDs, approvals).
5. Ensure compliance with Bank of Uganda (BoU) regulations, AML/CFT policies, and company procedures.
6. Flag unusual or suspicious transactions for review, as well as file suspicious and large cash transactions on the GoAML system by the FIA in a timely manner.
7. Assist in maintaining proper KYC (Know Your Customer) and CDD records.
8. Help ensure proper filing and documentation of all vouchers and transaction records.
9. Participate in periodic internal compliance audits and spot checks.
10. Maintain records required for statutory audits and regulatory inspections.
11. Ensuring proper counterfeit handling procedures are met.
12. Filing international wire transfer reports.
13. Ensuring the business is up to date on legislation, regulation and best practice.
14. Participating in all internal and external trainings in the line of Compliance as organized by Regulatory bodies.
15. Any other duties as assigned to you by management.
Qualifications:
Must be a Guild Frank Cashier for At Least 1 Year
Must have good knowledge of AML/CFT / CPF policies and procedures.
Must have a good compliance record
Must have good disciplinary Record
Skills Required:
Analytical skills
Problem solving
Good judgement
Team work and collaboration
Risk assessment
Good communication skills
Work Environment:
- Typically works in an office setting.
- May require sitting for extended periods of handling analytical works.
- Regular working hours
- Station -Head office Kabalagala
- A 7- digit salary
Attach application, updated cv and academic documents. In case of any enquires contact the HR manager on 0700 845194.
Deadline – 18th April 2026