This is a high-responsibility role because a Forex Bureau is a regulated financial institution. That means the IT/Digital Officer is not just a “social media person” — they are part brand strategist, part cybersecurity officer, part compliance support, and part technical operations assistant.

POSITION: DIGITAL/IT OFFICER

Department: Information Technology & Digital Communications
Reports To: CEO/IT Manager / HR and Compliance Officer
Industry: Regulated Forex Bureau

1️. JOB SPECIFICATION

A. Academic Qualifications

• Bachelor’s Degree in:
• Information Technology
• Computer Science
• Information Systems
• Business Computing with major in Digital Marketing
• Or related field
• Professional certifications (added advantage):
• Google Digital Marketing Certification
• Cybersecurity certifications (CompTIA Security+, CEH (Certified Ethical Hacker)
• CCNA (Networking)
• Social Media Marketing Certification
• ISO 27001 Lead Implementer / Internal Auditor
• CISM or CISSP
• Microsoft / Cisco certifications
• ITIL Foundation

B. Experience

• Minimum 2–3 years’ experience in:
• Corporate IT Support
• Digital Marketing & Social Media Management
• Website Administration
• Cybersecurity implementation
• Experience in a financial institution, Forex Bureau, Bank, or FinTech is an added advantage.

Age: 30 years and below

C. Technical Skills Required

• Website management (WordPress or similar CMS)
• Social media management tools (Meta Business Suite, LinkedIn, YouTube Studio)
• Basic graphic design (Canva, Adobe Suite)
• Video recording and editing (for YouTube & promotional content)
• Cybersecurity fundamentals (firewall, antivirus, phishing awareness, backups)
• SEO and Google Analytics
• Google Business Profile management
• Basic networking knowledge
• Data backup & disaster recovery procedures
• Email system administration
• Understanding of AML/CFT compliance digital risks
• Technical report drafting of Incidents, KPIs and Regulator required reports

D. Personal Attributes

• Ability to work under minimum supervision and passionate about digital marketing
• High integrity (handles financial institution data)
• Confidentiality conscious
• Creative but compliance-aware
• Good communication skills
• Crisis management ability (e.g., online reputation attack)
• Organized and detail-oriented
• Professional and corporate-minded
• A good understanding of marketing proposal drafting and bussines lobbying skills 
• Awareness of the Legal Ugandan and international Computing laws and implications

E.        Work Environment:

• Typically works in a branch office setting.
• May require standing for extended periods of handling cash and transactions.
• Regular working hours.

2️. JOB DESCRIPTION (DETAILED DUTIES)

1. Digital Brand Promotion & E-Marketing

• Develop and implement digital marketing strategy aligned to company goals.
• Manage and grow company presence on:
• Facebook
• Instagram
• LinkedIn
• X (Twitter)
• YouTube
• Create engaging financial education content.
• Run paid online campaigns compliant with financial advertising regulations.
• Monitor brand reputation online and respond professionally.
• Optimize SEO to increase website traffic and forex visibility.
• Design posters, graphics, and promotional materials. 

2. Website Management & Updates

• Maintain and update company website:
• Daily exchange rates update
• News and announcements
• CSR reports
• Ensure website uptime and security.
• Implement SSL certificates and security plugins.
• Monitor Google Analytics and prepare traffic reports.
• Ensure website complies with Bank of Uganda digital communication guidelines.

3. Google Business Profile Management

• Manage and optimize Google Business Profile.
• Post weekly updates and rate changes.
• Respond to customer reviews professionally.
• Ensure business location accuracy.
• Monitor online ratings and improve customer trust.

4. Corporate Business Activation & CSR Events

• Organize and promote corporate activation events.
• Handle digital promotion for CSR activities.
• Cover events with:
• Photography
• Videography
• Live social media coverage
• Upload and archive event materials.
• Produce post-event reports with media analytics.

5. YouTube Video Creation & Management

• Plan and produce educational Forex videos.
• Record exchange rate updates.
• Edit videos professionally.
• Upload content with SEO optimization.
• Monitor YouTube analytics.
• Ensure compliance with financial advertising policies.

 6. Cybersecurity & Data Protection

• Implement cybersecurity best practices:
• Minimum Security Controls
• Antivirus management
• Firewall monitoring
• Strong password policies
• Two-factor authentication
• Monitor phishing risks.
• Conduct staff awareness training.
• Perform daily, weekly, and monthly backups.
• Maintain disaster recovery documentation.
• Ensure compliance with:
• Data Protection & Privacy Act (Uganda)
• AML/CFT risk controls (digital aspect)

7. IT Operations Support

• Assist IT Manager in:
• Network maintenance
• Hardware troubleshooting
• System upgrades
• Vendor coordination
• Maintain IT asset inventory.
• Monitor CCTV & system security.
• Ensure POS systems function properly.
• Maintain exchange rate display systems.
• Document IT incidents and resolutions.

8. Compliance & Risk Support

• Ensure digital communications comply with Bank of Uganda regulations.
• Keep records of online campaigns.
• Support audit by providing IT documentation.
• Maintain log records for:
• Website changes
• Security incidents
• Backup reports
• Prevent reputational risk exposure online.

3️. KEY PERFORMANCE INDICATORS (KPIs)

Digital Growth KPIs

• Monthly increase in social media engagement (%)
• Website traffic growth (%)
• Google Business rating above 4.2
• Lead generation growth

IT & Security KPIs

• Zero major cybersecurity breaches
• 100% backup compliance
• 99% system uptime
• Response time to IT incidents (within 2 hours)

Branding KPIs

• Minimum 4 quality posts per week
• 2 professional YouTube videos per month
• 1 CSR activation per quarter

APPLICATION DEADLINE 14th March 2026 at 11:00 PM

KINDLY UPLOAD CV WITH ATTACHEMENT OF ALL ACADEMIC DOCUMENTS.