This is a high-responsibility role because a Forex Bureau is a regulated financial institution. That means the IT/Digital Officer is not just a “social media person” — they are part brand strategist, part cybersecurity officer, part compliance support, and part technical operations assistant.
POSITION: DIGITAL/IT OFFICER
Department: Information Technology
& Digital Communications
Reports To: CEO/IT Manager / HR and Compliance Officer
Industry: Regulated Forex Bureau
1️. JOB SPECIFICATION
A. Academic Qualifications
- Bachelor’s Degree in:
- Information Technology
- Computer Science
- Information Systems
- Business Computing with major in Digital Marketing
- Or related field
- Professional certifications (added advantage):
- Google Digital Marketing Certification
- Cybersecurity certifications (CompTIA Security+, CEH (Certified Ethical Hacker)
- CCNA (Networking)
- Social Media Marketing Certification
- ISO 27001 Lead Implementer / Internal Auditor
- CISM or CISSP
- Microsoft / Cisco certifications
- ITIL Foundation
B. Experience
- Minimum 2–3 years’ experience in:
- Corporate IT Support
- Digital Marketing & Social Media Management
- Website Administration
- Cybersecurity implementation
- Experience in a financial institution, Forex Bureau, Bank, or FinTech is an added advantage.
Age: 30 years and below
C. Technical Skills Required
- Website management (WordPress or similar CMS)
- Social media management tools (Meta Business Suite, LinkedIn, YouTube Studio)
- Basic graphic design (Canva, Adobe Suite)
- Video recording and editing (for YouTube & promotional content)
- Cybersecurity fundamentals (firewall, antivirus, phishing awareness, backups)
- SEO and Google Analytics
- Google Business Profile management
- Basic networking knowledge
- Data backup & disaster recovery procedures
- Email system administration
- Understanding of AML/CFT compliance digital risks
- Technical report drafting of Incidents, KPIs and Regulatort required reports
D. Personal Attributes
- Ability to work under minimum supervision and passionate about digital marketing
- High integrity (handles financial institution data)
- Confidentiality conscious
- Creative but compliance-aware
- Good communication skills
- Crisis management ability (e.g., online reputation attack)
- Organized and detail-oriented
- Professional and corporate-minded
- A good understanding of marketing proposal drafting and busines lobbying skills
- Awareness of the Legal Ugandan and international Computing laws and implications
E. Work Environment:
- Typically works in a branch office setting.
- May require standing for extended periods of handling cash and transactions.
- Regular working hours.
2️. JOB DESCRIPTION (DETAILED DUTIES)
1. Digital Brand Promotion & E-Marketing
- Develop and implement digital marketing strategy aligned to company goals.
- Manage and grow company presence on:
- X (Twitter)
- YouTube
- Create engaging financial education content.
- Run paid online campaigns compliant with financial advertising regulations.
- Monitor brand reputation online and respond professionally.
- Optimize SEO to increase website traffic and forex visibility.
- Design posters, graphics, and promotional materials.
2. Website Management & Updates
- Maintain and update company website:
- Daily exchange rates update
- News and announcements
- CSR reports
- Ensure website uptime and security.
- Implement SSL certificates and security plugins.
- Monitor Google Analytics and prepare traffic reports.
- Ensure website complies with Bank of Uganda digital communication guidelines.
3. Google Business Profile Management
- Manage and optimize Google Business Profile.
- Post weekly updates and rate changes.
- Respond to customer reviews professionally.
- Ensure business location accuracy.
- Monitor online ratings and improve customer trust.
4. Corporate Business Activation & CSR Events
- Organize and promote corporate activation events.
- Handle digital promotion for CSR activities.
- Cover events with:
- Photography
- Videography
- Live social media coverage
- Upload and archive event materials.
- Produce post-event reports with media analytics.
5. YouTube Video Creation & Management
- Plan and produce educational Forex videos.
- Record exchange rate updates.
- Edit videos professionally.
- Upload content with SEO optimization.
- Monitor YouTube analytics.
- Ensure compliance with financial advertising policies.
6. Cybersecurity & Data Protection
- Implement cybersecurity best practices:
- Minimum Security Controls
- Antivirus management
- Firewall monitoring
- Strong password policies
- Two-factor authentication
- Monitor phishing risks.
- Conduct staff awareness training.
- Perform daily, weekly, and monthly backups.
- Maintain disaster recovery documentation.
- Ensure compliance with:
- Data Protection & Privacy Act (Uganda)
- AML/CFT risk controls (digital aspect)
7. IT Operations Support
- Assist IT Manager in:
- Network maintenance
- Hardware troubleshooting
- System upgrades
- Vendor coordination
- Maintain IT asset inventory.
- Monitor CCTV & system security.
- Ensure POS systems function properly.
- Maintain exchange rate display systems.
- Document IT incidents and resolutions.
8. Compliance & Risk Support
- Ensure digital communications comply with Bank of Uganda regulations.
- Keep records of online campaigns.
- Support audit by providing IT documentation.
- Maintain log records for:
- Website changes
- Security incidents
- Backup reports
- Prevent reputational risk exposure online.
3️. KEY PERFORMANCE INDICATORS (KPIs)
Digital Growth KPIs
- Monthly increase in social media engagement (%)
- Website traffic growth (%)
- Google Business rating above 4.2
- Lead generation growth
IT & Security KPIs
- Zero major cybersecurity breaches
- 100% backup compliance
- 99% system uptime
- Response time to IT incidents (within 2 hours)
Branding KPIs
- Minimum 4 quality posts per week
- 2 professional YouTube videos per month
- 1 CSR activation per quarter
APPLICATION DEADLINE 13th March 2026 at 11:00 PM
KINDLY UPLOAD CV WITH ATTACHEMENT OF ALL ACADEMIC DOCUMENTS.